Return & Refund
Return & Refund Policy
Thank you for shopping at Your Home Pick Shop! We strive to ensure that you are completely satisfied with your purchase. If for any reason you are not, please review our return and refund policy below.
1. Return Eligibility
- You may return unused and unopened items within 30 days of receiving your order.
- All items must be in their original packaging, with all tags and labels attached.
2. Non-Returnable Items
The following items are non-returnable:
- Opened or used personal care products.
- Clearance or sale items (unless defective).
- Gift cards.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at support@yourhomepickshop.com with your order number and the reason for the return.
- Return Authorization: We will provide you with a Return Authorization (RA) number and detailed instructions on how to return the item.
- Ship the Item: Package the item securely and include the RA number. You are responsible for the return shipping costs, unless the return is due to a defective product.
4. Refund Process
- Once we receive your returned item, we will inspect it and process your refund.
- Refunds will be issued to the original payment method within 7-10 business days after the return is processed.
- Please note that shipping fees are non-refundable.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receipt. We will arrange for a replacement or refund, and cover the return shipping costs.
6. Exchange Policy
Currently, we do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.
7. Contact Us
If you have any questions about our return and refund policy, please feel free to reach out to us:
- Email: support@yourhomepickshop.com
Thank you for choosing Your Home Pick Shop! We appreciate your business and are here to ensure your satisfaction with every purchase.
